Telecharge.com and Broadwayoffers.com Availability
Telecharge.com and Broadwayoffers.com Availability
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Swing Joined: 12/8/11
#1Telecharge.com and Broadwayoffers.com Availability
Posted: 9/7/13 at 8:36am
Over the past 14 hours, you may have had problems getting to Telecharge.com or BroadwayOffers.com. XO.com, the company which we use for DNS (Domain Name Servers) services, went offline completely yesterday afternoon and remains offline. DNS resolution is the way that the Internet knows if someone types a URL, www.telecharge.com, they need to be directed to IP address 207.246.208.201 which is one of the servers in our data center which has the Telecharge website on it. The company has made no public comment on the outage's nature or duration.
XO.com's failure temporarily prevented customers from getting to Telecharge.com (or any of our other websites). XO.com is a tier 1 provider, with many major companies as customers, so this is a nationwide problem affecting many websites. Within twenty minutes, we moved DNS resolution to our own internal backup systems, but it takes time for this to propagate throughout the Internet. Sales are happening on the site, so we know the propagation is working. Access to the site at this time is inconsistent, for example someone in Brooklyn may have access while someone in Staten Island does not. The situation will continue to improve throughout the day as more of the many tens of thousands of servers that provide DNS resolution are updated.
You can always call 212-239-6200 to order tickets or find out any information.
Telecharge.com
TC Web Feedback
Swing Joined: 12/8/11
#2Telecharge.com and Broadwayoffers.com Availability
Posted: 9/7/13 at 10:46amUpdate: Since this morning we've seen significant improvement in the number of people who are able to get to Telecharge.com and BroadwayOffers.com. This improvement will continue throughout the day, as the DNS routing propagates throughout the Internet. If you are still unable to get to the site, please call 212-239-6200 and one of our phone agents will assist you.
#2Telecharge.com and Broadwayoffers.com Availability
Posted: 9/7/13 at 11:11amI must have been lucky, because I had no trouble accessing both telecharge.com and broadwayoffers.com last night, about 10 p.m.
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